ECM Services
Enterprise Content Management (ECM) Services
Throughout the life cycle of your Enterprise Content Management (ECM) system, our competency experts provide support to users, maintain and customize the application, helping you in deriving maximum value from your investment.
Whether deploying your first application, or running a huge system in production, or rolling out ECM to your entire business, our service offerings can help guarantee the ideal performance and aid in improving ROI of your ECM investment.
KSoft ECM Software Proactive Service Offerings
ECM Strategic Facility
- Site KSoft industry knowledge and ECM competency
- Support client to determine ECM vision, strategy, growth estimate and roadmap
- Outline the organizational governance, and abilities essential to attain and measure success in ECM projects
ECM Knowledge Approach
- Determine business objectives, milestones and existing capabilities
- Edify client on varying technology trends and industry standards
- Recognize and recommend opportunities to create value by deploying ECM
- Outline an ECM implementation roadmap and further steps
- Map to KSoft ECM solution portfolio
ECM Architecture Workshop
- Examine up-to-date technical environment
- Capture functional and non-functional requirements for a given ECM scenario
- Create functional and infrastructure key design and architecture
- Define an actionable implementation strategy
ECM Governance Model
- Well defined scope for quick progress in the given ECM scenario
- Suggest implementation strategy
- Implement ECM solution
- Unfold solutions to pilot users
- Iterative solution delivery
- Agile delivery with a tangible ECM solution with a maximum time frame of 10 weeks
ECM Implementation Facility
- Incorporation of the ECM implementation services and support teams
- Proven and validated approaches and tools
- Proven and well defined phase-wise planning and delivery practice
- Skill sets that span multiple disciplines
ECM Lifetime Support
- Commitment to deliver solutions to every client aiding in business success
- Proactive support and consultative services to mitigate risks of technology obsolescence
- Changeover plan and its execution
- Training and support for multiple ECM roles
- 24 X 7 help desk with an escalation matrix with provision for dedicated resources to monitor and resolve critical issues
ECM Health Check
- Performance optimization
- Capacity planning
- ECM system review (infrastructure, processes and users)
