IT talent has become a major challenge for many global organizations and they are constantly struggling to retain and train application experts.
With applications supporting and often transforming business processes, ensuring that those applications are managed effectively and continually is critical. Obtaining hard-to-find IT skilled professionals who can deliver quality application development and management with minimal training is a challenge which every business are facing around the world. While some organizations are comfortable having a third-party manage part of, or their entire application environment, many seek to augment their in-house skills with external IT talent who can work under their direction and guidance. Many IT organizations today seek both the flexibility to obtain resources when and where needed and the ability to “gear up” for projects that require specialized application skills that don’t exist or can’t be leveraged internally.
Staff augmentation can help you achieve a number of business goals including faster speed-to-market, industry and technical experience that accelerates the quality and speed of development, and avoiding the cost and time required for internal training and skill development.
KSoft Staff Augmentation services provide skilled personnel to work under your direction to help you develop, maintain, manage and support your applications. Our skilled application professionals can help you manage fluctuating skill needs, skills gaps and changing staffing needs to meet your aggressive project timelines.
Global Delivery Model (GDM) enables its customers to leverage varied locations across the globe that provide optimized value for every component of delivery. Whether it is procuring the best skills, covering 24x7 service spread, lower cost of ownership or leveraging domain expertise, the global delivery model ensures that each of these objectives are met. The model is customized for every project and objectives such as project cost, criticality and level of expertise are determined in advance. Based on this, we evaluate client location (onsite) and development centre in Hyderabad (offshore) to determine which location would provide the best value in terms of cost, skills availability, service coverage, efficiency and quality of deliverables and move the delivery to a location that provides the best fit.
Unlike the conventional delivery models, this model is more robust, and provides clearly defined process guidelines that emphasize the importance of communication and information flow. Combined with quality orientation and infrastructure, this model reduces a client's engagement risk, and acts as a key driver of value realization and success for the clients.
SLAs are becoming standard business practice across a broad spectrum of industry and commerce. They have developed as businesses have appreciated the need to improve service quality to compete and survive - often as service quality may be the deciding factor that wins and retains customers.
Service Level Agreements (SLAs) focus on measuring and managing productivity and service quality improvement for IT outsourcing and are the key to determining the true value of an outsourcing engagement. In short, SLAs validate expectations of the respective parties and set parameters for measuring project success. This important tool measures the status of an outsourcing project and empirically scores the performance of the vendor using measurable and enforceable results. An effective SLA can help to ensure that the outsourcing vendor is helping the customer meet or surpass business and technology service levels, which in turn leads to increased productivity and flexibility, and improved standardization and capacity.
KSoft has dedicated offshore development centre in India. The client will be dealing directly with the offshore team. The service provider will have no face-to-face interaction with the client during the entire process once the initial interaction with the client regarding their requirements and expectations is over. Of course as the project progresses, both the parties will be communicating regularly through other means of communication so as to clear off any doubts that may arise.
Offshore Outsourcing is again the best option when the client expects to have a series of IT projects, critical to achieve its business objectives, to be done at an affordable cost. The offshore development centre can have a dedicated team catering specifically to the client’s needs; thereby enabling the service provider to provide the best possible results as expected by the client. The outcome of such an arrangement will be in perfect compliance to the client’s anticipations.
KSoft prides itself in collaborating closely with its client to the extent of owning the IT organization, with dedicated in premises senior personnel working closely with board or the CIO in a SLA based relationship thereof.
KSoft takes strategic roles within the client organization, working closely with the leadership on functional, infrastructural, knowledge and maintenance issues with an ultimate buy out of the existing IT team. The integrated team operates on well-defined budgets, SLA and delivery processes with the client on one hand, while works seamlessly with the offshore IT team to deliver an integrated solution to the client.
